Responsible Gaming
at bitjlli

1 Age Restriction & Eligibility

bitjlli operates strictly as an 18+ platform. No person under the age of 18 is permitted to open an account, deposit funds, or participate in any game or betting activity on bitjlli.net. This rule is absolute and applies to all players regardless of their location within Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

At the point of registration, all new players are required to confirm their date of birth and agree that they are 18 years of age or older. bitjlli reserves the right to request identity verification documents — including a National Identity Card (NID) or passport — at any time to confirm a player's age. Accounts found to belong to persons under 18 will be permanently closed and all funds will be withheld pending investigation.

1.1 Parental Responsibility

If you share a computer, mobile device, or internet connection with a minor, it is your responsibility as a parent or guardian to ensure that young people cannot access your bitjlli account. We strongly recommend that you:

• Use a strong, unique password that is not shared with anyone in your household;
• Log out of your bitjlli account when you are not actively using it;
• Consider installing parental control software to block access to gambling websites on shared devices.

2 Recognising Problem Gambling

Problem gambling can develop gradually and may not be immediately obvious to the person affected. bitjlli encourages all players to periodically reflect on their gambling behaviour and watch for the following warning signs. Answering "yes" to several of these questions may suggest that gambling is becoming a problem in your life.

3 Self-Exclusion

Self-exclusion is one of the most effective tools available to players who feel they are losing control of their gambling. When you activate self-exclusion on bitjlli, your account is immediately locked — you cannot log in, place bets, make deposits, or receive any marketing communications for the duration of the exclusion period.

3.1 Available Self-Exclusion Periods

• 30 days — A short-term break that gives you time to reflect and reassess your gambling habits.
• 90 days — A medium-term exclusion suitable for players who recognise a developing pattern of problem gambling.
• 6 months — A longer period recommended when gambling is causing noticeable harm to finances or relationships.
• 1 year — Suitable for players who need significant time away from gambling to address underlying issues.
• Permanent exclusion — For players who decide they no longer wish to gamble. This decision is irreversible — a permanently excluded account cannot be reopened under any circumstances.

3.2 How to Request Self-Exclusion

To activate self-exclusion, contact the bitjlli support team at [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion period you require. Your account will be locked within one business day of receiving your request. Self-exclusion takes effect immediately upon confirmation and cannot be reversed during the chosen period — not even if you request it.

4 Deposit & Spending Limits

bitjlli strongly encourages all players to set deposit limits as a proactive measure to keep gambling within a budget they are comfortable with. Deposit limits control the maximum amount you can deposit into your bitjlli account over a defined period, regardless of which payment method you use — bKash, Nagad, Rocket, Upay, Visa, or Mastercard.

4.1 Types of Deposit Limits Available

• Daily deposit limit: The maximum BDT amount you can deposit in any 24-hour period.
• Weekly deposit limit: The maximum BDT amount you can deposit across any rolling 7-day window.
• Monthly deposit limit: The maximum BDT amount you can deposit in any calendar month.

4.2 Setting and Adjusting Limits

You can set or lower your deposit limit at any time through your account settings dashboard — the change will take effect immediately. However, if you wish to increase an existing deposit limit, a mandatory 72-hour waiting period applies before the higher limit becomes active. This cooling-off period is intentional: it gives players time to reconsider whether the increase is genuinely in their best interest.

4.3 Loss Limits

In addition to deposit limits, bitjlli offers loss limits that cap the total amount you can lose over a daily, weekly, or monthly period. Once your loss limit is reached, your account will be prevented from placing further wagers until the limit period resets. Loss limits can be set alongside deposit limits for maximum control over your spending on the bitjlli platform.

5 Time-Out & Cooling-Off

A time-out is a short-term break from gambling that is less permanent than self-exclusion. It is designed for players who want to pause their activity temporarily — for example, after a losing streak, during a stressful period, or simply when they feel they need some space away from the platform.

5.1 Time-Out Options

• 24-hour time-out: Your account is paused for one full day. Useful after a long session or emotional gambling decision.
• 48-hour time-out: A two-day break to give yourself a weekend reset.
• 7-day time-out: A one-week pause recommended if you find yourself logging in more than is healthy.
• 30-day time-out: A month-long break that provides meaningful distance without the permanence of formal self-exclusion.

5.2 Session Duration Alerts

bitjlli also offers optional session duration reminders. When enabled, you will receive an on-screen notification after a specified amount of time has elapsed during a single gaming session — for example, after 30 minutes, 1 hour, or 2 hours. These reminders help you stay aware of how much time you are spending on the platform and make a conscious decision about whether to continue.

5.3 Requesting a Time-Out

To activate a time-out, contact our support team at [email protected] with the subject line "Time-Out Request" and specify the duration you require. Like self-exclusion, a time-out cannot be reversed early once it is in place — this is intentional to protect you from making impulsive decisions in the heat of the moment.

6 Responsible Gaming Tools

Beyond deposit limits and self-exclusion, bitjlli offers a suite of practical tools to help you maintain a healthy relationship with gambling. These tools are available to all registered players in Bangladesh and can be accessed by contacting our support team.

7 Support & Resources

bitjlli recognises that some players may need professional support that goes beyond what a gambling platform can provide. If you or someone you know in Bangladesh is struggling with problem gambling, we encourage you to reach out for help. Speaking openly about gambling problems is the first and most important step toward recovery.

7.1 Contacting bitjlli Support

Our dedicated support team is the first point of contact for any responsible gaming concern. We can help you activate self-exclusion, set deposit limits, access your transaction history, or simply talk through your concerns in English. To reach us:

• Email: [email protected] (plain text — not a clickable link)
• Response time: Within 2 business days (Bangladesh Standard Time, UTC+6)
• Subject line for responsible gaming queries: "Responsible Gaming Request"

7.2 Tips for Safer Gambling

• Set a strict budget before you start playing and stick to it — treat any losses as the cost of entertainment, not money to be recovered.
• Never gamble with money earmarked for essential expenses such as rent, food, utilities, or family obligations.
• Balance gambling with other activities. If gambling is your only source of recreation, consider exploring new hobbies or social activities.
• Take regular breaks — step away from the screen at least once every hour during a gambling session.
• Avoid gambling when you are tired, stressed, emotionally upset, or under the influence of alcohol.
• Remember that the house always has a mathematical edge — winning is never guaranteed and no strategy can overcome the long-term odds.

8 Protection of Minors

The protection of children and young people from exposure to gambling content is a priority for bitjlli. Our platform is designed exclusively for adults aged 18 and above. We operate robust age verification checks at registration and will not knowingly permit any minor to access or use bitjlli services.

8.1 Age Verification at Registration

All new player accounts on bitjlli require confirmation of date of birth during the registration process. bitjlli reserves the right to request formal identity documentation — including a National Identity Card or other government-issued photo ID — to confirm that a player is 18 or older before any deposit or withdrawal is processed. Any account where the registered player is found to be under 18 will be immediately and permanently closed.

8.2 Advice for Parents and Guardians

If you live with or are responsible for a minor and use bitjlli on a shared device, please take the following precautions to prevent accidental or deliberate access by young people:

• Use a strong, unique password for your bitjlli account that is not written down or stored in an accessible location;
• Always log out of your account when you finish a session, especially on mobile devices;
• Enable device-level screen time or parental control settings to restrict access to gambling websites;
• Speak openly with children in your household about the risks associated with gambling and why it is for adults only.

8.3 Reporting Underage Access

If you have reason to believe that a minor is using or attempting to use bitjlli, please report this to us immediately at [email protected] with the subject line "Underage Player Report". We take all such reports seriously and will investigate promptly. The relevant account will be suspended pending investigation, and all funds associated with that account will be withheld.