bitjlli Privacy Policy

1 Data We Collect

bitjlli collects personal data from you in a number of ways: directly when you register an account or contact our support team, automatically as you use the platform, and in some cases from third-party service providers involved in processing your transactions or verifying your identity.

1.1 Data You Provide Directly

When you register a player account or interact with bitjlli services, you may provide the following categories of personal information:

• Identity data: Full legal name, date of birth, gender, and a copy of your national identity card (NID) or other government-issued photo identification when completing KYC verification;
• Contact data: Email address, mobile phone number (including the number linked to your bKash, Nagad, or Rocket wallet), and residential address in Bangladesh or your country of residence;
• Account credentials: Username and encrypted password hash (we never store plaintext passwords);
• Financial data: Mobile banking account numbers associated with bKash, Nagad, Rocket, and Upay; card details (last four digits only) for Visa and Mastercard transactions; deposit and withdrawal history denominated in BDT;
• Communications data: The content of messages, emails, and live chat transcripts you exchange with our support team.

1.2 Data Collected Automatically

When you access bitjlli.net, our servers and analytics systems automatically collect certain technical and behavioural information:

• Device and connection data: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and preferred language;
• Usage data: Pages visited, time spent on each page, game sessions initiated, bets placed, features accessed, and click-path data;
• Session data: Login timestamps, session duration, and logout events;
• Cookie and tracking data: As described in Section 4 of this policy.

1.3 Data From Third Parties

bitjlli may receive limited data about you from third-party service providers in the following circumstances:

• Payment processors (such as bKash, Nagad, and Rocket) may confirm the outcome of a transaction without transmitting your full financial account details to us;
• Identity verification providers may return a pass/fail result and a confidence score when we submit KYC documents for automated verification;
• Fraud detection and anti-money laundering (AML) screening services may flag an account as high-risk based on their proprietary databases.

2 How We Use Your Data

bitjlli uses the personal data it collects strictly for the purposes set out below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

2.1 Marketing Communications

bitjlli will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, or seasonal offers (such as Eid or Pohela Boishakh promotions) if you have explicitly opted in to receive such communications during registration or through your account settings. You may withdraw your consent and opt out of marketing communications at any time by contacting [email protected] or adjusting your notification preferences in your account dashboard.

2.2 Automated Decision-Making

bitjlli uses automated systems to detect fraud, verify account eligibility, and monitor for responsible gaming indicators. These automated processes may result in actions such as triggering an additional verification request, flagging an account for manual review, or temporarily restricting withdrawal access. Where an automated decision has a significant effect on your account, you have the right to request human review of that decision by contacting our support team.

3 Data Sharing & Third Parties

bitjlli does not sell your personal data. We share your data with third parties only where strictly necessary to operate the platform, comply with legal obligations, or protect the safety and security of our players and staff. The categories of third parties with whom data may be shared are set out below.

3.1 Payment Service Providers

To process deposits and withdrawals in Bangladeshi Taka (৳ BDT), bitjlli shares the minimum necessary financial and identity data with our payment processing partners, which include bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These providers operate under their own privacy frameworks and are contractually required to handle your data securely and only for the purpose of processing your transaction.

3.2 Game Studio Providers

When you play games on bitjlli — whether live dealer tables supplied by Evolution Gaming or Ezugi, slots from Pragmatic Play, NetEnt, or Microgaming, or crash games from Spribe — certain session data (such as a session token and bet amount) is transmitted to the relevant game studio to facilitate gameplay. Game studios do not receive your full personal profile, financial account details, or contact information.

3.3 Identity Verification & AML Providers

To comply with our KYC and anti-money laundering obligations, bitjlli may submit identity documents to accredited third-party verification services. These services return a verification result to bitjlli and are contractually prohibited from retaining your data beyond the minimum period required for the verification process.

3.4 Analytics and Infrastructure Providers

bitjlli uses cloud hosting and website analytics tools to monitor platform performance and improve user experience. Where these providers process personal data on our behalf, they do so only as data processors acting under our instructions, and they are contractually bound to appropriate data security standards.

3.5 Legal and Regulatory Disclosures

bitjlli may disclose your personal data to law enforcement authorities, regulatory bodies, or courts if required to do so by applicable law, a valid legal order, or to defend bitjlli's legal rights in connection with a dispute or investigation. In such circumstances, bitjlli will disclose only the minimum information required to satisfy the legal obligation.

4 Cookies & Tracking

bitjlli uses cookies and similar tracking technologies to operate the platform efficiently, maintain your login session, and understand how players interact with the website. This section explains what types of cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your browser on subsequent visits and remember information such as your login status, language preference, and session activity. Some cookies are deleted when you close your browser (session cookies), while others persist for a defined period (persistent cookies).

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete cookies that have already been set. Please note that disabling strictly necessary cookies will prevent you from logging in to your bitjlli account and using core platform features. Disabling functional or analytics cookies will not affect your ability to play but may reduce the personalisation of your experience.

5 Data Security

bitjlli takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• All data transmitted between your device and bitjlli.net is encrypted using TLS (Transport Layer Security) via HTTPS;
• Passwords are stored using industry-standard one-way hashing algorithms — we cannot retrieve or view your plaintext password;
• Payment data (such as bKash wallet numbers) is tokenised wherever possible to limit exposure of sensitive financial identifiers;
• Access to databases containing personal data is restricted to authorised personnel on a need-to-know basis, protected by role-based access controls and multi-factor authentication;
• Our infrastructure undergoes regular security assessments and vulnerability scanning.

5.2 Organisational Safeguards

• Staff members with access to personal data are trained on data protection obligations and bound by confidentiality agreements;
• bitjlli maintains an incident response procedure to identify, contain, and report data security incidents in a timely manner;
• Third-party service providers are contractually required to maintain appropriate security standards before they are granted access to any personal data.

5.3 Your Role in Account Security

While bitjlli takes all reasonable steps to protect your data on our side, the security of your account also depends on you keeping your login credentials confidential. Never share your bitjlli username or password with any other person, including family members. If you believe your account has been compromised, contact [email protected] immediately so we can investigate and take protective action.

6 Your Privacy Rights

As a player on bitjlli, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within five business days (Bangladesh Standard Time, UTC+6) and aim to resolve it within 30 days.

6.1 Right of Access

You have the right to request a copy of the personal data bitjlli holds about you, including what categories of data are stored, for what purpose, and with whom it has been shared. We will provide this information in a clear, structured, and machine-readable format where possible.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data fields — such as your contact email or registered mobile number — you may be able to update this directly through your account settings panel. For data that requires manual correction (such as your full legal name or date of birth), please contact our support team with supporting documentation.

6.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and your interests override our legitimate grounds. Please note that certain data must be retained by bitjlli for legal, regulatory, and anti-money laundering compliance purposes and cannot be deleted upon request. We will inform you of any such limitation when processing your erasure request.

6.4 Right to Restrict Processing

You may request that bitjlli restrict the processing of your data in circumstances where you contest the accuracy of the data, where processing is unlawful but you do not want deletion, or where we no longer need the data but you require it for a legal claim. During a restriction period, we will continue to store your data but will not actively process it beyond what is necessary to maintain the restriction.

6.5 Right to Object

Where bitjlli processes your data on the basis of legitimate interest — such as platform analytics, fraud detection, or responsible gaming monitoring — you have the right to object to that processing. bitjlli will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of a legal claim.

6.6 Right to Withdraw Consent

Where bitjlli processes your data on the basis of consent — such as for optional marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To opt out of marketing communications, email [email protected] or adjust your notification settings in your account dashboard.

7 Data Retention

bitjlli retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or as required by applicable legal and regulatory obligations. The following retention periods apply as general guidelines:

When data reaches the end of its applicable retention period, bitjlli will securely delete or irreversibly anonymise it so that it can no longer be associated with your identity. If you close your account voluntarily, data subject to legal retention obligations will be held securely but will not be used for any active purpose during the retention period.

8 Policy Updates & Contact

8.1 Updates to This Policy

bitjlli reserves the right to update this Privacy Policy at any time. When material changes are made, the "Last Updated" date at the top of this page will be revised and, where appropriate, we will notify registered players by email or through an in-platform notification. We encourage you to review this page periodically. Your continued use of bitjlli following any update constitutes your acceptance of the revised Privacy Policy.

8.2 Children's Privacy

bitjlli is strictly an 18+ platform. We do not knowingly collect, store, or process personal data belonging to any person under the age of 18. If we discover that personal data has been collected from a minor, we will immediately delete all associated data and permanently close the relevant account. If you believe a minor has registered on bitjlli, please notify us immediately at [email protected].

8.3 Links to Third-Party Services

From time to time, bitjlli may reference third-party services — such as payment providers or game studios — within the platform. These third parties operate under their own privacy policies and bitjlli does not accept responsibility for how they handle your data. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of bitjlli.

8.4 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bitjlli handles your personal data, please contact our dedicated support team:

• Email: [email protected] (plain text — not a clickable link)
• Language: English
• Response time: Within 2 business days (Bangladesh Standard Time, UTC+6)

For formal privacy rights requests (access, rectification, erasure, restriction, objection), please use the subject line "Privacy Rights Request" in your email so our team can prioritise and route your enquiry correctly.